Xccelerated Mobile Deployment - XMD
PenFact, Inc.
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Industrial Services - Expanding Enterprise System to the Field Yields New Business One of the largest industrial companies in the world inspects and services electical tranmission and distribuiton equipment for utlilities and for energy consuming companies to ensure the continual provision of electricity to the public and industy. Operating out of several geographically distant operation centers, the company services customers up and down the East Coast. Prior to implementing PenFact's XMD software, the company used paper records generated by the enterprise system used to track all of the serviced equipment and companies, distributed the paper records to the inspectors and service personnel, who completed paper forms documenting their work, which forms then had to be input manually into the enterprise system. Customer demands required that the company be able to produce and deliver reports to customers at the point of delivery of the service. Competitive demands required vastly more efficient servicing than the paper-based system allowed. The company used PenFact's XMD software to extend its enterprise into the field - to the point of delivery of the service and recording of relevant service activities. With XMD software, the company was able to comply with customer demands for on the spot reports. The company saw dramatic improvements in efficiency and productivity from the implementation. But, more importantly, the company's use of XMD software has given it a competitive edge that has resulted in a major increase in its sucessful pursuit of new business - the on spot access to enterprise information has cut the competition right out of consideration on a number of new deals.
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